Hi Mark,
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Before we proceed with the troubleshooting steps, let us know.
1)What is the make and model of the SD card?
2)Are you able to connect other SD card?
The screen shots what you have provided shows they are getting error code 10.
Mass Storage Controller Driver Windows 10
The Code 10 error code is generated when Device Manager has insufficient information or the error that is bubbled up by the device drivers is not recognized by Device Manager. Additionally, this error may occur when one of the drivers that the device needs does not start.
Let us follow the methods listed below and check if it helps.
The Driver Update Tool – is a utility that contains more than 27 million official drivers for all hardware, including sd storage class-controller driver.
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Method 1: Run the Hardware troubleshooter and check.
Follow the steps to run the troubleshooter:
a) Press Windows key + C on your keyboard to show the Charms bar.
b) Type Troubleshooting and click Troubleshooting under Settings.
c) Now type Hardware Troubleshooter in the search option.
d) Click on Hardware troubleshooter to run the troubleshooter.
Method 2: Try updating the drivers from device manager.
a)Press Windows Key + R, type devmgmt.msc.
b)Right click on SD Storage class Controller.
c)Click on properties, click on Driver tab.
d)Click Update Drivers button.
e)Click on OK button.
Check if it helps, if not try uninstalling the drivers and reinstalling it.
Method 3: Uninstall and reinstall the drivers.
Step 1: Uninstall the drivers.
a)Press Windows Key + R, type devmgmt.msc.
b)Right click on SD Storage class Controller.
c)Click on properties, click on Driver tab.
d)Click Uninstall button.
e)Click on OK button.
Step 2: reinstall the drivers from manufacturer’s website.
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Also refer to the article given below.
Download Windows Sd Storage Class Controller Driver
What if a device isn't installed properly?
Sd Storage Class Controller Driver Windows 10 1
Hope the information was helpful, if you have any further queries, feel free to post. We will be glad to assist you.